Privacy policy

This Privacy Policy explains how Arcus Automations ("we", "us", "our") collects, uses, stores, and discloses personal information obtained through our website and related systems. We are committed to protecting the privacy of individuals and managing information in accordance with the New Zealand Privacy Act 2020 and, where applicable, the Australian Privacy Act 1988.

By using our website or submitting personal information to us, you agree to this Privacy Policy.

We collect personal information directly from you when you choose to provide it, through the enquiry form on our website or when you write to us.

The enquiry form asks for:

• Your full name and email address (required)
• Which situation describes you best, for example choosing Zoho or already using it
• Your message, if you write one
• Optional details you choose to add: your mobile number, business name, business URL and a preferred call time
• The page you sent the enquiry from

We also hold any other information you provide when you communicate with us, and the information needed to deliver work you engage us for.

When you visit the website, our hosting provider processes technical information such as your IP address, browser and device type so it can deliver the pages and protect the service. We also use Vercel Web Analytics, described in section 9, which counts page views and a small number of actions without cookies and without identifying you.

We collect and use personal information for purposes including:

• Responding to enquiries and providing information about our services
• Sending you an automatic confirmation of your enquiry, with a copy of what you sent
• Understanding your business needs and preparing proposals
• Delivering the work you engage us for, including help with your Zoho products and licences
• Managing client relationships and communications
• Sending updates or insights (where you have consented)
• Understanding, in aggregate, how the website is used, so we can improve it
• Complying with our legal, tax, or contractual obligations

We will not use personal information for unrelated purposes without your consent, unless required or permitted by law.

When you send an enquiry through our website, the following applies:

• The details you enter are sent over an encrypted connection to our website's server function, which records them in our customer relationship management system, Zoho CRM, hosted in Zoho's Australian data centre.
• Zoho CRM sends you an automatic confirmation of your enquiry.
• Vercel hosts the website and the server function that handles the form.
• While you write, the form keeps an unsent draft in your browser's session storage, so you do not lose it if you close the form or move to another page. The draft stays on your device until you send it, and is removed when you send it or close the browser tab.
• The form includes measures to filter automated spam. They do not track you.
• You can ask us to stop contacting you at any time by emailing admin@arcusautomations.com.

We may share personal information with:

• Employees and contractors of Arcus Automations who require access to perform their duties
• Service providers who host the website and provide its analytics (Vercel), run the customer relationship management system that holds enquiries and sends the automatic confirmation (Zoho CRM), or run the other business systems we use to manage client work and security
• Zoho, where you ask us to arrange or manage Zoho products or licences for you
• Law enforcement or regulatory authorities if required by law
• Third parties where you have authorised disclosure

Client data or project files provided to Arcus Automations are used solely to perform contracted work.

We do not sell, rent, or disclose client or visitor data to unrelated third parties for marketing purposes.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. This includes technical, administrative, and physical safeguards appropriate to the sensitivity of the data.

Information you send through the enquiry form travels over an encrypted connection and is stored in systems with access controls, encrypted where applicable.

However, no internet or electronic storage method is completely secure, and we cannot guarantee absolute protection.

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate or incomplete. To make a request, contact us using the details below. We may require proof of identity before releasing or amending information.

We retain personal information only as long as necessary for the purpose for which it was collected, or as otherwise required by law. When no longer needed, information is securely deleted, anonymised, or archived for compliance purposes.

We may use third-party providers located outside New Zealand, such as in Australia, the United States, or other jurisdictions, including our hosting, analytics and customer relationship management providers. These providers may store or process your data on our behalf.

We take reasonable steps to ensure that such international transfers comply with applicable privacy laws and that your data remains protected to a comparable standard.

Our website sets no cookies of its own, and we do not use advertising or tracking cookies.

We use Vercel Web Analytics to understand, in aggregate, how the website is used. It counts page views and four actions: opening the enquiry form, sending it, clicking the link to tag Arcus as your Zoho partner, and clicking a Zoho trial sign-up link. For each it records the page and, where it applies, the Zoho product or the situation you chose. It never records your name, your email address or anything you type into the form.

Vercel Web Analytics does not use cookies. Vercel identifies a visit with a hash created from the incoming request, which is discarded after 24 hours, and the data is not tied to you or your IP address. With each record it may store the time, the page address, the referring site, your browser, operating system and device type, and an approximate location such as the country and region.

We may use anonymised and aggregated data from our website analytics to understand trends and improve our website and services. This data does not identify you personally.

Our website may contain links to external websites or embedded third-party tools. We are not responsible for the content or privacy practices of those sites. You should review the privacy policies of any external services you interact with.

Our services are directed to businesses and professionals. We do not knowingly collect or store personal information from individuals under 16 years of age.

We may update this Privacy Policy periodically to reflect changes in technology, our services, or legal requirements. The revised version will be published on this page with a new effective date. We encourage you to review this policy regularly.

If you have any questions about this Privacy Policy, or if you wish to access, correct, or delete your information, please contact us at:

Arcus Automations

Email: admin@arcusautomations.com

Website: www.arcusautomations.com

This Privacy Policy is owned and maintained by Arcus Automations. Reproduction, modification, or reuse of this content without written permission is not allowed.